Agolo
Implicit is an AI platform for product expertise, transforming customer experience through AI-driven agent support and knowledge management. Their solutions aim to provide expert-level self-service AI support, acting as a chatbot that leverages private data and knowledge assets to deliver accurate, empathetic, and efficient customer interactions. Implicit also offers an agent-assist copilot to empower human agents with deep product knowledge. The platform boasts 99% product expertise answer accuracy, a 60% deflection of support calls, and a 3x increase in accuracy over generic LLMs, leading to a +20% increase in CSAT. They target businesses looking to optimize operational efficiency, reduce total cost of ownership, and improve customer satisfaction and retention.
Agolo
Implicit is an AI platform for product expertise, transforming customer experience through AI-driven agent support and knowledge management. Their solutions aim to provide expert-level self-service AI support, acting as a chatbot that leverages private data and knowledge assets to deliver accurate, empathetic, and efficient customer interactions. Implicit also offers an agent-assist copilot to empower human agents with deep product knowledge. The platform boasts 99% product expertise answer accuracy, a 60% deflection of support calls, and a 3x increase in accuracy over generic LLMs, leading to a +20% increase in CSAT. They target businesses looking to optimize operational efficiency, reduce total cost of ownership, and improve customer satisfaction and retention.