
Agentifai is a technology company that redefines customer experiences through its AI assistant, Alice. Leveraging Deep Neural Networks, NLP, and powerful algorithms, Alice understands natural language and engages efficiently with customers. The company focuses on delivering a delightful customer experience, with a proprietary NLP engine ensuring high-quality and fluent speech for its AI assistant. Agentifai aims to automate businesses without compromising customer service, integrating into the customer journey with careful consideration. Their digital transformation strategy prioritizes customer experience (CX), applying a holistic view that goes beyond just technology. Alice has served over 3 million customers for transactions and payments, and is noted for its application in healthcare for managing medical appointments and in banking for autonomous operations and improved customer service.

Agentifai is a technology company that redefines customer experiences through its AI assistant, Alice. Leveraging Deep Neural Networks, NLP, and powerful algorithms, Alice understands natural language and engages efficiently with customers. The company focuses on delivering a delightful customer experience, with a proprietary NLP engine ensuring high-quality and fluent speech for its AI assistant. Agentifai aims to automate businesses without compromising customer service, integrating into the customer journey with careful consideration. Their digital transformation strategy prioritizes customer experience (CX), applying a holistic view that goes beyond just technology. Alice has served over 3 million customers for transactions and payments, and is noted for its application in healthcare for managing medical appointments and in banking for autonomous operations and improved customer service.
Founded: 2016
Headquarters: Braga, Portugal
Product: Alice — omnichannel conversational AI assistant (voice-first, transactional)
Reported Series A: €10M (announced March 23, 2022)
Customers served: Over 3 million transactions/payments
Automating customer-facing voice and chat interactions in regulated industries (banking, healthcare, insurance) while preserving CX quality.
2016
Conversational AI / Customer Experience Automation
€10,000,000
Announced to fuel international expansion
Listed as a Seed round in public profiles; amount not disclosed
“Has institutional backers including Next Tech Fund, Grow and LC Ventures”