
Ada is an AI customer service company making service extraordinary for everyone. A transformation partner and platform that helps enterprise companies deliver experiences people love by accelerating a businesses’ AI maturity and improving Agent performance. Since 2016, we've powered 5.5 billion interactions for brands like Square, YETI, and Monday.com, saving millions of hours.

Ada is an AI customer service company making service extraordinary for everyone. A transformation partner and platform that helps enterprise companies deliver experiences people love by accelerating a businesses’ AI maturity and improving Agent performance. Since 2016, we've powered 5.5 billion interactions for brands like Square, YETI, and Monday.com, saving millions of hours.
Founded: 2016
Headquarters: Toronto, Canada
Product: AI-first customer service automation platform (conversational AI / AI agents)
Notable funding: $130M Series C (2021) and $44M Series B (2020); total > $190M
Employees (reported): 676
Customer service automation and conversational AI
2016
Customer service / Conversational AI
$44M
$130M
Announced at a reported $1.2B valuation
“Investors include Spark Capital, Tiger Global, Accel, Bessemer Venture Partners, FirstMark, Burst Capital, Version One, Leader's Fund”
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