Your main responsibilities are:

• Leading, coaching, and motivating the technical team, both on-site and remotely
• Communicating company goals, safety practices, SOPs, and deadlines to the team
• Keeping the service running smoothly while improving tools, processes, and standardizing equipment
• Overseeing and improving maintenance processes, shifting from reactive fixes to planned repairs
• Tracking and reporting on key performance indicators (KPIs) like robot health and service tickets
• Using data to track performance and make data-driven decisions
• Scheduling and approving team timesheets
• Supporting hiring, onboarding, and training new team members
• Assisting in enhancing internal tools and workflows for better efficiency

What’s in it for you?

• Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale, creating history and making things happen
• You can immerse yourself in the world of technology and innovation
• You will have a chance to work with people with a strong inner burning and motivation. We are self-aware and seek feedback and improvement. We don’t want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas
• You’ll have endless opportunities to learn from our inspirational, talented team members across the globe

What we hope you’ll bring to the table:

• 3+ years of experience in managerial or team lead roles (preferably in product/service engineering, technical support, or maintenance leadership)
• Demonstrated expertise in managing and motivating diverse teams, both on-site and remotely
• Data-driven mindset and proficiency in tracking KPIs and analytics
• Strong technical background in engineering principles (mechanical, electrical, or robotics)
• Proven ability to collaborate effectively with engineering teams (especially hardware teams)
• Exceptional communication skills with both internal and external stakeholders
• Fluency in English
• Ability and willingness to travel
• Driver’s license

Beneficial:

• Knowledge of Lean Six Sigma, 5S, or other process improvement methodologies
• Prior success in tracking KPIs and using tools like Jira for quality management
• Bachelor’s degree in Engineering (Mechanical, Electrical, Electronics, Robotics, or a related technical field)

Want to learn more about our robots and our people? Get in touch and let’s have a chat! Also, have a sneak peek to our blog and discover more about us!