Altana is the only product network connecting buyers, suppliers, logistics providers, and government agencies to drive resilience, compliance, and efficiency across the global supply chain. Customers…
Altana is the only product network connecting buyers, suppliers, logistics providers, and government agencies to drive resilience, compliance, and efficiency across the global supply chain. Customers…
What they do: AI-powered product network and value-chain management platform providing product passports and deep-tier supply-chain visibility
Customers: Enterprises, logistics providers, and government agencies (including U.S. Customs and Border Protection and UK government bodies)
Security/authorization: FedRAMP High authorization for deployment on AWS GovCloud (announced February 9, 2026)
Funding: Raised multiple rounds including a $7M seed (2020), $100M Series B (2022), and a reported $200M Series C (later)
Company Overview
Problem Domain
Supply-chain visibility, compliance automation, and value-chain management across private and public sector stakeholders.
Founded
2018
Industry
Software Development
Funding Track Record
Seed / early- 2020-11
7000000
Reported $7M early/seed round (November 2020)
Series B- 2022-10
100000000
Reported $100M Series B (October 2022)
Series C
200000000
Reported $200M Series C that reportedly reached ~ $1B valuation
Investor Signal
“Participation from institutional investors including Activate Capital, OMERS Ventures, Prologis Ventures, Reefknot Investments, Four More Capital, GV, Amadeus Capital, Floating Point, and Ridgeline Partners”
Founders
What we do
Join the Team
Technical Account Manager
On-SiteLondon, GB
On-Site • London, GB
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Who you are
You have 4-6 years of customer management, technology consulting, or general technology delivery experience, ideally some that involves working with government stakeholders
You are just as comfortable working with software engineers and data scientists as you are with non-technical customer stakeholders, and have previous experience of translating complex data or technology concepts to new audiences
You can demonstrate a history of successfully expanding technical accounts year over year or leading complex software projects and programmes to successful outcomes
Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence
You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements
You exhibit good judgement and a willingness to dive into the nitty-gritty to achieve team objectives
You are eligible and willing to obtain a UK Security Check (SC) clearance or have an active clearance already
An active UK Security Check (SC) clearance
Experience working with public sector customers in the UK and overseas
Experience in the supply chain or logistics industry is a plus, although not required
Experience conducting self-directed data analysis to answer questions, ideally using SQL or similar languages
What the job involves
Benefits
Competitive base salary: We offer competitive base salaries to recognize the incredible work our employees do.
Learning & development: We support your development through regular performance check-ins and offer financial support for Learning and Development initiatives.
Health benefits: We offer full global benefits, including a 100% employer-paid plan and tax-advantaged HSA and FSA options in the US.
Paid time off: We provide a generous PTO policy, including paid sick time, to support your well-being in and out of the office.
Equity program: We instill ownership by offering competitive new hire equity grants, plus the opportunity to gain more equity along the way.
Parental leave: We offer up to 26 weeks of fully paid parental leave to support you and your family.
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We’re looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our International Government customers, guiding them in effectively and efficiently operating Altana’s platform
As a TAM, you’ll be the driving force behind user adoption, product enablement, and value realisation, ensuring overall customer success
You’ll be our customers’ champion, serving as their day-to-day relationship manager, conducting regular check-ins, and helping their end users consistently translate product insights into operational value
Internally, you’ll articulate recurring customer needs and pain points to the business, wrangle cross-functional engineering and product teams to deliver on planned deliverables for your user base, and develop account strategies to strengthen our ongoing partnership with customers
You’ll evolve into a power use of Altana’s products and will use this knowledge to stimulate growth of product usage, up-selling, and cross-selling expansions. You will own the success of our customer deployments, focusing heavily on value creation and customer outcomes
Manage successful customer deployments and technical work streams from end-to-end, with the ability to effectively manage priorities, deliver on-time, and communicate effectively internally and with customers
Become a power-user of the Atlas platform, then support Public Sector customers in rapidly achieving value, while identifying new use cases to address customer pain points
Own customer relationships including conducting Quarterly Business Reviews and leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate Altana teams
Respond to user support queries and build processes that enable us to scale our TAM functions as our customer base increases
Be held accountable for effectively synthesising and communicating feedback to the product team
Coordinate the specification of new or expanded features, involving deep collaboration with Altana’s Product & Engineering teams
Collaborate with our Implementation Engineering team to ensure successful delivery and work closely with our Sales Engineering team to identify and prioritise growth opportunities
Collaborate with Account Executives to identify and capitalise on expansion opportunities, transforming them into reality
Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals
Grow to become an expert in how governments and enterprises can leverage technology to address supply chain risk, trade enforcement and trade facilitation use cases
