For more details, check us out at https://axle.insure .

About The Role As the first Solutions Engineer at Axle, you'll go far beyond traditional post-sales support. You'll own how clients implement our product across the entire customer journey— from first conversation through full adoption. You'll collaborate closely with the Sales, Engineering, and Product teams to design and implement tailored solutions, from initial discovery and demos to integration, onboarding, and ongoing support. Your work will directly impact customer satisfaction, adoption, and Axle's growth trajectory.

We’re looking for individuals who think creatively about problems, push for real-world customer impact , keep up-to-date on the latest in AI and GTM engineering, and are excited about helping financial data reach full connectivity.

What You’ll Do

• Support the sales team as the technical and product subject matter expert with prospective customers (pre-sales).
• Conduct design sessions with the client to deeply understand their needs, design how Axle will fit into their product and workflow, and define the people, process, and technology required to bring client solutions to life.
• Oversee customer onboarding, configuration, and act as the primary point of contact post-sales, nurturing customer relationships and providing word class support.
• Help maintain, organize, and grow our knowledge base, API documentation, and other solutions resources.
• Gather, analyze, and synthesize customer insights to influence and prioritize product enhancements.
• Help lay the foundation for the Solutions organization.

Why you should consider joining

• Trusted by leading Fortune 500 banks and top brands like Hertz, Avis, and Audi — with more joining every month
• Grown revenue 5x this year to 7-figures ARR, with growth continuing to accelerate
• Backed by world-class investors including Google (Gradient Ventures), Y Combinator, and leaders from Plaid and Cox Automotive
• Join a tight-knit team where everyone drives real impact we have top-tier customer and revenue metrics with half the team size of typical startups
• Work on challenging, unsolved problems at the intersection of complex data structuring, agentic workflows, and financial risk analysis
• We care deeply about our team and provide great compensation and equity, full benefits, unlimited time-off, and plan an annual team offsite!

We're a lean team, and our customer base is growing too fast for us to keep up. We're looking for talented team members to join our early team ahead of our next round and execute on an ambitious roadmap.

What We’re Looking For

• 4+ years of experience in Solutions Engineering, Sales Engineering, or customer-facing engineering roles.
• Exceptional communicator, able to translate complex technical concepts for diverse audiences.
• An insatiable desire to ask why and a love to dig deep into how things work.
• Strong understanding of RESTful APIs, cloud services, and modern SaaS architecture.
• Self-motivated, adaptable, and thrives in a fast-paced, innovative startup environment.
• Bonus: Working knowledge of node/javascript and the ability to build your own tools.
• Bonus: A strong background in fintech and/or API services.

Diversity, Equity, and Inclusion at Axle Axle is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.