What they do: AI-driven claims guidance platform for disability, workers' compensation, and auto casualty
Founding year: 2019
Founders / leadership: Jonathan Lewin; Michael (Mike) Saltzman; Tomas Vykruta
Notable funding: $21M Series A (Apr 2022) led by Brewer Lane Ventures
Scale signal: Company-reported millions of claims guided and 30+ deployments; ~200+ employees (site-stated)
Company Overview
Problem Domain
Insurance claims handling (reducing variability, improving outcomes and speed across disability, workers' comp, and auto casualty)
Founded
2019
Industry
Insurtech
Funding Track Record
Series A- 2022-04-12
$21M
Round included participation from FirstRound Capital, FirstMark Capital, Foundation Capital, Altai Ventures, Asymmetric Ventures and several insurance carriers; company reported ~ $26.1M total after the round
Investor Signal
“Includes institutional VCs (Brewer Lane Ventures, FirstRound, FirstMark, Foundation) and strategic/backing from insurance carriers”
Founders
What we do
Join the Team
Solutions Engineer
On-SiteNew York, US
On-Site • New York, US
Who you are
5+ years of experience working in a Solutions Engineering / Solutions Architect capacity across enterprise B2B SaaS for a high growth technology company
Proven experience as a business and technical leader for complex and sophisticated data solutions for enterprise clients
Deep familiarity with the data tools including Pandas, Google BigQuery, DBT, and Data Analytics / BI reporting tools such as Looker or Looker Studio
Proactive, self starter that can own and elevate function in a fast paced, agile startup environment
Dedicated problem solver who can leverage technical expertise, analytical skills and business acumen to find creative solutions
Superb written and oral communication skills
Excellent relationship building and interpersonal skills
Familiarity with RDBMS, database schema concepts, and ETL pipelines is a plus
Familiarity with AI/ML methodologies is a plus
What the job involves
Benefits
Premium Medical Insurance Plan – Empire Blue Cross Blue Shield Medical insurance
401K with employer matching
Dental Coverage – Principal Financial
Life insurance / ACDC coverage – Reliance Standard
Vision – Reliance Standard
Short Term and Long Term Disability – Unum
Employee stock option plan
$500 to get you started setting up your home office and $200 every year for upgrades after that
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The Opportunity & Role Value: We are currently seeking a Solutions Engineer to serve as a dedicated owner of data onboarding, relationships, maintenance, and health
You will align priorities with Client Services schedules while coordinating across Product, Engineering, and Sales teams
You’ll centralize validation of client data within Solutions Engineering, partnering with Engineering to develop tools and processes that boost data quality and streamline validation operations
By elevating data management at EIQ, you’ll collaborate with Product to enhance operational efficiency and mitigate risks to time-to-value and overall project health
In this role, clients will benefit from your expertise as you bridge infrastructure gaps and integrate multiple systems to keep implementations on track
You will also serve as the key technical liaison who will troubleshoot, build custom workarounds, and reduce the need for Product and Engineering teams to engage directly with clients
Lead data onboarding and data transfer for client implementations
Develop and document data onboarding requirements and processes while developing operational framework to drive continuous improvement to client delivery models and client value
Collaborate with Product, Engineering and ML teams to deliver and evolve scalable data onboarding and data health solutions while aligning with overall EIQ strategy and goals
Contribute to the design, clean up and maintenance of client data and data architecture for EIQ data ingestion processes
Stay current and provide feedback on systems to monitor and improve client data health in collaboration with CS and Product teams
Collaborate closely with Sales to provide technical and operational guidance during the sales cycle
Partner with Product, Engineering and CS teams to support Client custom integrations and scope custom product requests
Provide additional implementation support to the Client Services team to ensure clients can successfully utilize all product features and functionality
Identify opportunities for tools and automation to scale workflows for EIQ's CS and other teams
Provide technical triage and escalation oversight across all product modules to client business and technical stakeholders as needed
Provide data management training and promote data fluency across EIQ
Data onboarding, data relationships, data maintenance and health will have a clear owner and their priorities will fully align with Client Services priorities and schedules while coordinating across Product, Engineering and ML team needs
Data management at EIQ will be elevated as a dedicated resource is focused on collaborating with product to improve the operational efficiency and mitigate risk to TTV and Project / Client health
Clients will have an expert, dedicated resource who can streamline the process and bridge gaps in their infrastructure while working across multiple systems to ensure implementation and projects are successful and on schedule
Product, Engineering and ML teams at EIQ will be able to collaborate with a CS resource to troubleshoot and build custom workarounds and processes which will greatly reduce the need for them to work directly with Clients
SE role can also provide technical and product expertise during the Sales process and properly manage Client expectations around resource allocation, effort and time required to ensure a successful data transfer process
