HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Are you a visionary in Customer Communication Management (CCM)? Do you thrive in creating high-impact, future-proof solutions? We’re looking for a to play a key role in shaping the future of our enterprise communication systems. As a , you will lead the migration to cutting-edge SmartCOMM platforms, drive technical excellence, and empower teams to deliver exceptional document generation solutions. Your leadership will directly impact the way we engage with our customers—transforming how we deliver communications, improve performance, and integrate seamlessly across systems. - Lead the design and implementation of SmartCOMM architecture, ensuring alignment with business objectives and customer needs. - Spearhead the migration from legacy systems (e.g., OpenText Exstream) to SmartCOMM, optimizing for efficiency and scalability. - Architect integrations with core enterprise systems like CRM, ERP, and ECM, building robust solutions for seamless data flow. - Provide expert guidance to development teams on SmartCOMM best practices, from code design to troubleshooting complex issues. - Lead code reviews, ensuring high-quality, maintainable solutions that exceed industry standards. - Solve tough technical challenges, ensuring performance, security, and scalability across the board. - Partner with project managers to define clear timelines, deliverables, and milestones. - Manage both offshore and onsite teams, providing day-to-day leadership through agile methodologies, daily stand-ups, and regular status updates. - Engage with stakeholders to communicate progress, risks, and opportunities for improvement. - Take a hands-on approach in designing and developing SmartCOMM templates and workflows. - Optimize the document generation process (statements, invoices, letters), ensuring smooth, automated communication flows. - Continuously improve performance and scalability, ensuring SmartCOMM delivers a seamless experience for end-users. - 7+ years of experience in Customer Communication Management (CCM), with a proven track record of delivering successful projects. - 3+ years of hands-on experience working with SmartCOMM (Smart Communications). - Deep understanding of document composition, template design, and data integration. - Experience with cloud platforms (AWS, Azure) and building API-based solutions. - Familiarity with Agile methodologies and DevOps practices to drive efficiency and innovation. - Excellent communication skills and the ability to manage stakeholders, ensuring alignment across all teams. - Be part of an innovative, forward-thinking team that’s making a tangible difference. - Opportunity to work with the latest technologies and shape the future of customer communications. - Flexible work environment (remote options available). - Collaborative culture with plenty of room for personal and professional growth. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.