Company Description

Fini is a leading AI-driven solution developed for customer support, enabling organizations to resolve high-stakes workflows such as refunds, KYC, account changes, and billing disputes with unparalleled accuracy. Designed for CX and support leaders in industries like fintech, SaaS, and marketplaces, Fini helps automate up to 80% of tickets with 98% verified accuracy, reducing resolution times and boosting customer satisfaction scores (CSAT) by over 10%. Our agentic AI seamlessly integrates with platforms like Zendesk, Salesforce, and Intercom while ensuring compliance with industry standards such as SOC 2, GDPR, and ISO 27001. Trusted by organizations such as the U.S. Chamber of Commerce, Bitdefender, and multiple Fortune 500 companies, Fini addresses over 1,000,000 tickets monthly, revolutionizing customer support teams worldwide.

Role Description

This is a full-time hybrid role for a Research Analyst located in Amsterdam, with flexibility for occasional remote work. The Research Analyst will be responsible for performing in-depth market research, analyzing data trends, compiling reports, and developing actionable insights to guide strategic decision-making. Through collaboration with various teams, they will ensure transparent communication of findings, contribute to the development of research strategies, and play a key role in shaping the future of customer support AI solutions.