At Weave, bringing a customer’s phone numbers over to our platform is one of the first and most important steps in their journey with us. As a Porting Analyst - Rejections, you’ll help make that process as smooth as possible by fixing issues that pop up, coordinating with carriers and customer offices, and keeping everyone in the loop along the way. This role is all about problem-solving, clear communication, and attention to detail so that customers can start using Weave without delays or frustration. Your work will directly impact how quickly and seamlessly our customers get up and running.

• This is a hybrid position (Monday - Wednesday in office and Thursday/Friday remote)
• Reports to: Porting Team Lead

What You Will Own

• Review and Analyze Rejections

• Assess port rejections assigned daily.

• Identify and interpret the specific rejection reason to determine the appropriate resolution path.

• Coordinate with Stakeholders

• Reach out to customer offices, carriers, or internal teams to gather missing information or documentation.

• Documentation and Tracking

• Accurately document actions taken, communications made, and resolution steps.

• Ensure all records are updated to maintain transparency and continuity of case handling.

• Customer Experience Support

• Proactively communicate with internal teams to minimize delays and ensure smooth porting experiences.

• Contribute to reducing porting rejections by flagging recurring issues or process gaps.

• Compliance and Quality Assurance

• Adhere to carrier requirements, company policies, and regulatory guidelines when handling rejections.

• Maintain high attention to detail to prevent repeated rejections and ensure first-pass success.

• Continuous Improvement

• Provide feedback on common rejection trends to help refine onboarding and porting processes.

• Collaborate with team members to share best practices and improve overall efficiency.

What You Will Need to Accomplish the Job

What Will Make Us Love You

• You have prior experience in telecom, porting, or carrier relations, and can navigate CSRs, bills, and LNP processes with confidence.
• You’re a natural problem-solver who thrives on untangling tricky cases and finding the fastest path to resolution.
• You have a keen eye for detail and can spot errors or missing information that others might overlook.
• You’re an excellent communicator — you can explain complex issues clearly and professionally, whether you’re talking to a customer office, an onboarder, or a carrier.
• You’re highly organized and can manage multiple rejections at once without dropping the ball.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.