Furthermore, for workflows not yet automated by our AI, you will help oversee and manage a team of collectors and billers, working with team leaders to develop the operational processes to allow them to quickly and efficiently work on customer claims.

In this role, you will apply your knowledge of RCM workflows to a new category of AI automation. You’ll help the Product and Engineering teams develop improvements that drive meaningful time savings for customers and better outcomes for patients.

What You'll Do

• Monitor and improve operational performance across AI agents and customer-facing results
• Optimize payer-specific workflows across calling, payor portals, and more
• Maintain and refine our database of insurance phone numbers and websites to ensure accurate and complete AI actions
• Work with denial specialists to troubleshoot real-world RCM issues, including identifying hallucinations, new call scenarios, and more
• Work with internal RCM managers to build and scale a team of AR specialists to collect customer claims in cases where our AI has not yet "learned" a specific workflow
• Manage internal and offshore RCM teams, ensuring KPIs and SLAs are consistently met while driving quality and operational improvements
• Partner closely with Product and Engineering to expand AI capabilities to new payers, share payer-specific insights, and provide feedback that shapes new features in the platform

What We're Looking For

• 2-4 years of experience in healthcare RCM operations, claim management, or payer workflows
• Strong process-management skills
• Ability to identify operational issues and drive cross-team solutions
• High ownership and urgency — clinics depend on us to get paid
• Excel proficiency required. SQL experience is a plus

Perk & Benefits

• Competitive compensation
• Paid lunch, dinner, coffee, snacks
• In-person culture at our cozy Flatiron district office in NYC, with work from home on Fridays
• Flexible hours and time off
• AI subscriptions of your choice covered
• Health, dental, vision insurance
• 401(k) with matching contribution

Our Values

Lead with Empathy – Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.

Humbly Ambitious – We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.

Radical Agency – Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.