
Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…
What they do: Accuracy-first AI agents that automate enterprise customer support workflows
Customers / scale: Handles over 1,000,000 tickets per month for customers including enterprise and Fortune 500 organizations
Automation / accuracy claims: Automates up to 80% of selected journeys with 98% verified accuracy (company claim)
Compliance & security: Built to meet SOC 2, GDPR, ISO 27001 and EU AI Act standards (company claim)
Raised a $3.6M seed round led by Matrix Partners (announced Jan 15, 2026)
Enterprise customer support automation for regulated, high-stakes workflows.
2022
AI / SaaS / Customer Support
Disclosed on Crunchbase with amount redacted
$3.6M
Announcement states participation from Y Combinator and notable angels
“Backed by Matrix Partners, Y Combinator and multiple angel investors”
Company Description
Fini is an AI-driven customer support solution designed to deliver exceptional resolution accuracy. Partnering with mid-market and enterprise B2C companies in fintech, SaaS, and marketplaces, Fini specializes in automating complex support workflows such as refunds, account changes, and billing disputes with up to 98% verified accuracy. Trusted by organizations like the U.S. Chamber of Commerce, Bitdefender, and multiple Fortune 500 companies, Fini handles over 1,000,000 tickets monthly. Its innovative architecture seamlessly integrates with platforms like Zendesk, Salesforce, and Intercom, ensuring traceable and compliant responses while meeting standards like SOC 2, GDPR, ISO 27001, and the EU AI Act.
Role Description
This is a full-time hybrid role based in Amsterdam, with opportunities for remote work. As an Operations Analyst, you will analyze operational processes, identify areas for improvement, and implement data-driven solutions to enhance efficiency. You will support decision-making by interpreting financial data, optimize workflows, and collaborate cross-functionally to improve customer service and satisfaction. This role requires maintaining accountability for accurate reporting and ensuring compliance with operational standards.
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