Company Description

Fini is an AI-driven customer support solution designed to deliver exceptional resolution accuracy. Partnering with mid-market and enterprise B2C companies in fintech, SaaS, and marketplaces, Fini specializes in automating complex support workflows such as refunds, account changes, and billing disputes with up to 98% verified accuracy. Trusted by organizations like the U.S. Chamber of Commerce, Bitdefender, and multiple Fortune 500 companies, Fini handles over 1,000,000 tickets monthly. Its innovative architecture seamlessly integrates with platforms like Zendesk, Salesforce, and Intercom, ensuring traceable and compliant responses while meeting standards like SOC 2, GDPR, ISO 27001, and the EU AI Act.

Role Description

This is a full-time hybrid role based in Amsterdam, with opportunities for remote work. As an Operations Analyst, you will analyze operational processes, identify areas for improvement, and implement data-driven solutions to enhance efficiency. You will support decision-making by interpreting financial data, optimize workflows, and collaborate cross-functionally to improve customer service and satisfaction. This role requires maintaining accountability for accurate reporting and ensuring compliance with operational standards.