Job Description As an Operational Process Analyst Intern within the Operational Services team of the ESD organization, you will play a key role in documenting, analyzing, and enhancing operational workflows. Your work will directly contribute to process clarity, efficiency, and standardization across the team.

Key Responsibilities Include

• Assisting in the development, enhancement, and maintenance of business process flow maps using Lucid (Lucidchart / Lucidspark).
• Supporting currentstate process analysis, including conducting time studies, performing process observations, and gathering operational data.
• Mapping workflows to identify bottlenecks, pain points, and opportunities for improvement.
• Helping develop, update, and improve procedures, job aids, and other enduser documentation.
• Collaborating closely with staff processing groups and other stakeholders to capture process details and validate documentation accuracy.
• Utilizing AIenabled tools to generate drafts, accelerate analysis, and improve clarity of documentation and process narrative content.
• Assisting Operational Services leadership with small improvement initiatives by providing analytical support and process insights.

This internship provides handson experience with operational analysis, workflow mapping, documentation excellence, and continuousimprovement practices in a large and dynamic corporate environment.

Qualifications

• Currently enrolled in a college or university working toward a bachelor's degree in Business Administration, Business Analytics, Industrial Engineering, Operations Management, Management Information Systems (MIS), or a related field.
• Rising Junior or Senior status.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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