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Language Fluency: English (Required)

Work Shift 1st shift (United States of America)

Please Review The Following Job Description Resolves complex technical issues for Truist's Network applications.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) Essential Duties And Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
• Communicates status of issue resolution to internal customers.

Detailed Responsibilities DDI Infrastructure (Infoblox):

• Design, configure, and maintain Infoblox DDI infrastructure including DNS, DHCP, and IPAM services
• Implement and manage IP address allocation strategies and subnet planning
• Monitor and optimize DDI service performance through dashboards and alerting systems
• Perform capacity planning and scalability assessments for DDI infrastructure
• Maintain DNS zone configurations, records management, and delegations
• Plan and execute migrations from Microsoft DNS/DHCP to Infoblox platforms
• Configure and maintain DTC (DNS Traffic Control) for load balancing and failover

F5 Infrastructure (F5 BIG-IP)

• Design, configure, and maintain F5 BIG-IP platforms including LTM, GTM/DNS, ASM, and APM modules
• Implement and manage load balancing policies, pools, virtual servers, and health monitors
• Configure and optimize SSL/TLS offloading and certificate management
• Maintain F5 DNS (GTM) for global load balancing and disaster recovery
• Work with application teams to onboard and optimize application delivery
• Implement traffic management policies and iRules for complex requirements
• Perform system upgrades, patches, and configuration backups

Automation & Integration

• Develop automation solutions using REST API, Python, Ansible, and Terraform
• Enable self-service capabilities for development teams through automation frameworks
• Integrate DDI and F5 services with CI/CD pipelines and DevOps workflows
• Create and maintain Infrastructure as Code (IaC) for configurations
• Implement declarative automation using F5 AS3 and DO

Support & Troubleshooting

• Provide escalated technical support for complex DNS, DHCP, IPAM, and load balancing issues
• Perform root-cause analysis and implement corrective actions for service incidents
• Respond to incidents and service tickets in accordance with established SLAs
• Document troubleshooting procedures and resolution steps
• Analyze trends in technical issues and develop recommendations for improvements
• Monitor system health and performance using dashboards and alerting

Standards & Best Practices

• Implement and maintain security best practices for DDI and F5 infrastructure
• Manage SSL certificates and PKI integration
• Configure and maintain WAF policies and security controls
• Ensure compliance with IT standards and regulatory requirements
• Participate in disaster recovery and business continuity planning
• Maintain accurate documentation of configurations, processes, and procedures
• Contribute to knowledge base articles and technical documentation

Network Infrastructure Support

• Support Cisco ACI fabric operations and troubleshooting when applicable
• Assist with routing and switching configurations and optimization
• Collaborate on network design and implementation projects
• Provide expertise on network integration with DDI and F5 platforms

Collaboration

• Work closely with network, security, application, and infrastructure teams
• Provide consulting services to teams for DDI and F5-related requirements
• Participate in project planning and implementation activities
• Communicate status updates to stakeholders and management

Qualifications Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
• In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects.
• Ability to solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates.
• Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications

Other Job Requirements / Working Conditions Sitting Frequently (25% - 50% of the time)

Lifting Up to 25 lbs.

Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

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