What the job involves

• We're seeking a Lead Business Analyst, Customer Impact & Analytics, to elevate our data analytics and business intelligence capabilities. In this high-impact role, you'll serve as a strategic partner to our leadership and cross-functional teams, acting as a technical leader and a mentor for the entire GTM function. Your work will directly shape our GTM and Analytical strategy, driving informed decision-making across the company
• You will be responsible for defining and driving our analytical roadmap. As a subject matter expert, you'll collaborate closely with GTM teams (ASD, Key Accounts, CIV), products, and operations to ensure analytical best practices are driving business, product, and engagement strategies
• Your leadership will be critical in advancing our analytical capabilities, standardizing processes, and empowering teams to answer critical business questions and make data-driven improvements. This is an opportunity to significantly impact the company's growth and operational efficiency on a large scale
• Define the data analytics strategy for BenchSci, overseeing the development and execution of core projects, and establishing governance for documentation and code changes
• Lead the implementation and optimization of all analytical tools, ensuring our data stack is robust, scalable, and aligned with business goals
• Propose and lead strategic analytical initiatives, defining key results that directly address core business challenges and contribute to company objectives
• Establish and evangelize analysis methodologies, reporting standards, and data visualization best practices across the organization
• Partner with stakeholders to translate high-level business questions into detailed measurement plans, KPIs, and actionable outputs
• Oversee complex analytical tasks, including data modeling in dbt, event creation in Heap, code reviews in GitHub, data source management, and quality assurance
• Lead the hiring and professional development of the data analyst team, providing mentorship, performance feedback, and guidance on project execution and skill development
• Present and articulate complex insights and recommendations to executive leadership and diverse audiences with clarity and conviction
• Strategically manage project timelines and resource allocation, balancing proactive initiatives with ad-hoc requests to meet business needs
• Collaborate with senior leaders across marketing, sales, customer success, and operations to understand their strategic needs and identify opportunities to enhance our data offerings

Benefits

• An engaging remote-first culture that hires the best talent from around the world
• Compensation package that includes BenchSci equity options
• Comprehensive health and dental benefits with an emphasis on mental health
• An annual Executive Health Assessment at Medcan for proactive health awareness
• Three weeks of vacation plus an additional day for every completed year
• A $2000 Annual Learning & Development budget
• Generous parental leave benefits with a top-up plan or paid time off options
• Additional time-off: 2 weeks for Winter Holiday, every other Friday in July and August, your birthday, and more!
• A $1000 work from home allowance to make your home setup perfect for you
• An Oculus Quest 2 to connect with your team members in Virtual Reality
• An executive coach for managers to assist in leading high-performing teams
• Complimentary Headspace account to support mental wellness and focus
• Complimentary genome sequencing from 23andMe to better understand your health through your DNA