Focus: Frontier-scale generative AI models for code and research automation
Founding year: 2022
Founders: Eric Steinberger; Sebastian De Ro
Total funding (reported): Approximately $465M–$515M
Employee count (snapshot): 99
Company Overview
Problem Domain
Automating software engineering and AI research using frontier-scale language models.
Founded
2022
Industry
Artificial intelligence; developer tools
Funding Track Record
Large investment round- August 29, 2024
$320,000,000
Reported contributions from Eric Schmidt, CapitalG (Alphabet), Sequoia, Atlassian, Jane Street, and individual investors including Nat Friedman, Daniel Gross and Elad Gil.
Series A- February 2023
$23,000,000
Participation from Elad Gil, Nat Friedman and Amplify Partners.
Investor Signal
“Includes strategic and high-profile investors (Eric Schmidt, CapitalG/Alphabet, Sequoia, Atlassian, Jane Street) and notable individual investors (Nat Friedman, Daniel Gross, Elad Gil).”
Founders
What we do
Join the Team
IT Support Engineer
On-SiteSan Francisco Bay Area, US
On-Site • San Francisco Bay Area, US
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Who you are
5+ years of IT support experience in a fast-paced environment, startup or high-growth tech preferred
Deep macOS proficiency: you know the platform end-to-end, GUI to command line
Hands-on MDM experience (Kandji, Jamf, or equivalent)
You default to AI tools and automation when you see repetitive work
Solid Google Workspace administration
Comfortable scripting in Bash; Python is a plus
Experience building automations or workflow tooling that reduced manual support burden
Solid understanding of identity and access: SSO, SAML, SCIM, MFA, directory services
Detail-oriented and attentive: you notice what others miss, follow through without being asked, and hold yourself to a high bar where a closed ticket is not the same as a person being taken care of
Have hands-on experience with AI tools in a professional IT context
Have experience with endpoint security tooling and zero-trust concepts
Have networking fundamentals: VLANs, DNS, DHCP, firewall rules
Have worked in a SOC 2 or compliance-conscious environment
Have working knowledge of Terraform and infrastructure-as-code concepts
Magic strives to be the place where high-potential individuals can do their best work. We value quick learning and grit just as much as skill and experience
What the job involves
Benefits
Salary and equity: Competitive salary with significant equity compensation
Retirement savings: 401K with 6% salary matching
Healthcare: Health, dental and vision insurance for you and your dependents
Time off: Unlimited paid time off to support balance in your work and life
Office catering: Chef-prepared lunch and dinner
Wellbeing: Access to mental health, financial wellbeing, and telehealth programs
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As an IT Support Engineer at Magic, you will own the experience every employee has with technology from day one
That starts with onboarding: making sure new hires are set up, unblocked, and productive before they ever submit their first ticket, and extends through the full employee lifecycle
This role sits within a small IT team handling the full spectrum of IT and security operations
You are expected to be proactive, not reactive: anticipating problems, improving the experience, and using AI tools as a first instinct when finding ways to work smarter
The expectation is genuine ownership: not just closing tickets, but caring deeply about whether the person on the other end actually had a good experience
Own the employee onboarding experience end-to-end: device provisioning, account setup, and access management
Partner closely with Recruiting, Operations, and Office teams to keep onboarding coordinated and consistently improving as we scale
Triage and resolve end-user issues across hardware, macOS, SaaS platforms, and accounts via ticketing system in Slack
Administer Google Workspace, Slack, AI tools, and other core SaaS tools
Manage macOS endpoints via MDM: enrollment, configuration profiles, scripts, and policy enforcement
Troubleshoot identity and access issues across SSO, MFA, SCIM, and directory services
Build automations via internal toolings that eliminate toil and improve the support experience
Maintain SF office infrastructure: network, AV, conference rooms, and physical security
Write runbooks, automation scripts (Bash/Python), and internal documentation
Participate in an on-call rotation for urgent issues outside business hours
