Requirements:

• Experience: A minimum of 3 years of hands-on experience in an IT support or IT administration role is required, with a demonstrated history of managing a company's IT infrastructure and providing internal IT services.
• Technical Skills:
• Strong knowledge of macOS and Windows operating systems.
• Experience with cloud-based productivity suites (e.g., Google Workspace. Slack, etc.).
• Familiarity with identity and access management tools (e.g., Jump Cloud, 1Password).
• knowledge of networking concepts (TCP/IP, DNS, DHCP) and network hardware (routers, switches, firewalls).
• Experience with a ticketing system (e.g., Jira).
• Experience with endpoint security solutions (e.g., Sentinel One).
• Familiarity with access control systems, particularly in an office environment.
• Automation: Proven experience in automating IT processes and simplifying IT workloads through scripting languages (e.g., Python, Bash) or automation tools, and experience with configuration management tools.
• Interpersonal Skills:
• Excellent problem-solving and analytical abilities.
• Exceptional communication and customer service skills, with the ability to clearly explain complex technical issues to non-technical users.
• The ability to work autonomously, prioritize tasks effectively, and take full ownership of projects and responsibilities.

You don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we’d love to see your application!

Responsibilities:

• User Support & Help Desk: Serve as the primary point of contact for all IT support inquiries, delivering expert-level troubleshooting for software, hardware, and network-related issues for all employees.
• Onboarding & Offboarding: Manage the complete process for welcoming new hires and facilitating the departure of employees. This involves preparing and provisioning laptops, creating user accounts, and ensuring secure de-provisioning.
• IT Infrastructure & Systems Ownership: Take charge of the company's IT systems and physical infrastructure, including the comms room, network devices, and meeting room technology. This includes ensuring optimal functionality, maintenance, and security.
• Hardware & Asset Management: Oversee the lifecycle of IT assets, such as laptops, monitors, peripheral devices (mice, keyboards), and other equipment. This includes procurement, inventory tracking, maintenance, and secure disposal. You will also have ownership of seating arrangements and other physical office IT-related aspects.
• Process Automation: Identify opportunities to enhance IT operational efficiency through automation. Develop scripts and implement solutions to simplify repetitive tasks, improve workflows, and reduce the overall IT workload.
• Vendor Management & Purchasing: Manage relationships with IT vendors and manage the procurement of all IT equipment and software licenses for our office and users.
• Security & Compliance: Support the implementation of information security policies, manage user permissions, and ensure that all IT operations adhere to company standards and relevant compliance requirements, including HIPAA.
• Documentation: Create and maintain comprehensive documentation for all IT processes, systems, and standard operating procedures.