
We envisage a world where the highest quality mental healthcare is available to everyone, everywhere. To get here, we use our unfair advantage in AI to solve the catastrophic supply-demand imbalance in mental healthcare. We come from neuroscience, machine learning, software engineering and psychology. Together, we're empowering patients and clinicians to tackle the leading cause of disability worldwide. It's time things changed.

We envisage a world where the highest quality mental healthcare is available to everyone, everywhere. To get here, we use our unfair advantage in AI to solve the catastrophic supply-demand imbalance in mental healthcare. We come from neuroscience, machine learning, software engineering and psychology. Together, we're empowering patients and clinicians to tackle the leading cause of disability worldwide. It's time things changed.
Headquarters: London; remote-first team
Founded: Around 2020
Product focus: Clinical AI for mental healthcare (Limbic Access, Limbic Care)
Recent funding: Series A $14M (Mar 2024) led by Khosla Ventures
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Mental health care access, assessment, triage, and patient support
2020
Mental Health Care
$14,000,000
“Led by Khosla Ventures; other reported investors include Illusian Founder Office and Gaingels”
About Limbic Limbic is the leading clinical AI company for mental healthcare and the largest deployment of patient-facing mental health AI in the world. Our technology has supported over half a million patients across the UK and US, helping health systems deliver higher-quality, more accessible, and more efficient care.
We regulated the first AI diagnostic model for adult mental health as a Class IIa medical device. We’ve published in top-tier journals, won major awards, and advise governments and regulators globally on AI safety, medical devices, and the future of clinical agentic systems.
For a Customer Support Engineer, this means joining a company where reliability and clarity matter. You’ll help keep mission-critical workflows running smoothly, make complex technical issues understandable for customers, and contribute to a product that directly improves patient care. It’s meaningful work with real-world impact — and you’ll sit at the center of how customers experience our technology.
Role Summary
Reporting to the Director of Customer Success (US) , this role sits within the CS organization but maintains a deep, day‑to‑day working relationship with Engineering and Product . You’ll be the connective tissue between customers, CS, and the technical teams — ensuring issues are understood, reproduced, validated, and communicated with clarity.
We're looking for a Customer Support Engineer who is equal parts customer‑facing communicator, technical troubleshooter, and product quality guardian. This person digs into JSON, logs, configs, and edge cases — while also helping customers feel supported and understood. They’ll partner with Engineering, Product, and Customer Success to resolve issues, validate fixes, identify patterns, and keep our AI systems running smoothly.
This role blends:
You'll be a critical part of our support and reliability layer as we scale in the US.
Key Responsibilities
🧑💻 Customer Support & Troubleshooting
🔍 Technical Diagnostics & Debugging
🧪 QA, Testing & Validation
📊 Metrics & Operational Excellence
🤝 Cross-Functional Collaboration
Experience Ideal Qualifications
Skills
Mindset
What Success Looks Like (6–12 Months)