
AI powered, unified platform for data discovery, observability, and governance. A single place for all your data and all your data practitioners to build and manage high quality data assets at…

AI powered, unified platform for data discovery, observability, and governance. A single place for all your data and all your data practitioners to build and manage high quality data assets at…
Product: Semantic Intelligence Platform for metadata, discovery, observability, governance, and conversational AI
Open-source: Creator/maintainer of the OpenMetadata project
Founders: Suresh Srinivas (Co‑Founder & CEO), Sriharsha Chintalapani (Co‑Founder & CTO)
Employees: 54
Recent funding: Series A $10M (Jul 2025), lead: Venrock
Enterprise metadata management, data discovery, observability, governance, and AI‑ready data
2021
Software Development
$10M
“Led by Venrock with participation from Unusual Ventures and Karman Ventures”
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About Collate
Collate is the company behind OpenMetadata
, the fastest-growing open-source metadata platform. Our founders previously created Apache Hadoop, Apache Atlas, and Uber Databook
, and cofounded Hortonworks, taking it through IPO.
We’re on a mission to help every organization realize the full potential of their data through AI Agents, open source, and unified metadata
. Traditional data catalogs and quality tools fall short, Collate solves foundational challenges in data discovery, observability, and governance
by building an agentic metadata platform that connects all data users.
With Collate’s AI powered platform
, enterprises can:
If you’re passionate about shaping the future of data and AI, this is your opportunity to join a category-defining company at the ground floor.
The Role
As a Customer Support Engineer, you’ll be the frontline technical expert helping customers succeed with our platform. You’ll troubleshoot complex technical issues, provide product guidance, and collaborate cross-functionally with engineering, product, and customer success teams to ensure a seamless customer experience.
This role combines technical problem-solving, communication, and customer advocacy — ideal for someone passionate about technology and customer success.
What You’ll Do
Drive Rapid Resolution
– Triage tickets, coordinate with engineering, and communicate updates clearly until problems are closed and learnings are documented.
Close the Feedback Loop
What We’re Looking For
Nice to Have
Why Join Collate
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– Turn support data into actionable product insights; champion fixes and enhancements that reduce future load.
Own the Knowledge Base
– Keep docs, playbooks, and community answers current so users can self-serve first.
Measure & Iterate
– Track CSAT, MTTR, and defect trends; run experiments to shave minutes off response times and days off resolution.