
WIZ.AI is a leading Generative AI solution provider in Southeast Asia, specializing in enterprise automation and customer experience enhancement. Their platform, powered by AI Large Language Models (LLMs), offers human-like virtual agents and seamless human-bot synergy for scalable growth. They cater to over 300 clients across 17 countries, serving industries such as Banking and Finance, Telecommunications, Healthcare, E-commerce, and FMCG. WIZ.AI focuses on improving customer service, customer growth, credit collection, contact center insights, and order taking. The company holds a strong patent portfolio in Generative AI and Conversational AI and has been recognized by top media and institutes for its innovation.

WIZ.AI is a leading Generative AI solution provider in Southeast Asia, specializing in enterprise automation and customer experience enhancement. Their platform, powered by AI Large Language Models (LLMs), offers human-like virtual agents and seamless human-bot synergy for scalable growth. They cater to over 300 clients across 17 countries, serving industries such as Banking and Finance, Telecommunications, Healthcare, E-commerce, and FMCG. WIZ.AI focuses on improving customer service, customer growth, credit collection, contact center insights, and order taking. The company holds a strong patent portfolio in Generative AI and Conversational AI and has been recognized by top media and institutes for its innovation.
About us
WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.
Position Overview
We are seeking a dynamic and customer-focused Customer Success Manager (CSM) to agentic AI delivery team. You’ll play an integral role throughout the entire customer lifecycle — from early solutioning and onboarding, to project delivery, and long-term account success. This is a client-facing role that blends elements of presales, solution delivery, and customer success . This role requires technical and project management background. You’ll have excellent communication skills, and the ability to translate customer requirements into actionable deliverables, e.g. designing conversation flows, system integration.
Key Responsibilities:
Customer Engagement & Success
Presales & Business Development Support
Solution Design & Execution
Project & Account Management
Requirements:
Advantageous to have
Why Wiz.AI?
At WIZ.AI, you won't just witness the cutting edge of Generative AI. You will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for global
enterprises across 17 countries. We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.
Our flat, results-driven culture ensures technical brilliance translates directly to strategic influence,
rewarding your unlimited potential with industry-leading, results-driven compensation.
Elevate your career beyond iteration. Come build your best career story with us.