The job can be performed remotely in EU countries.

Your role As a Customer Success Hero at exnaton, you will join our 30 people team and shape the company and its vision from the ground up. You will play a pivotal role in bringing a product to market that enhances the attractiveness of renewable energies. Our customer relationship starts with an initial setup project of our software in the customers’ IT landscape, and continues with the customer using our product over a long period of time. You will be leading the interaction with our enterprise customers throughout their journey with us by:

• Onboarding new enterprise customers to our SaaS solution and leading the setup and integration projects;
• Supporting our customers with support requests and in getting the most use out of our software product;
• Building strong customer relationships, starting with a successful onboarding, continuing throughout the customer journey using our product;
• Collaborating closely with colleagues in our Sales, Product and Engineering teams to deliver in time, in quality and in budget;
• Revising our onboarding material and integration process;
• Gathering feedback and identifying customer needs for the continuous improvement of our product;
• Supporting in business development with industry partners (e.g., SAP, bpc, Theben);
• Being adaptable to evolving sales strategies and incorporating feedback for continuous improvement.

Your Qualifications We define ourselves by a culture of collaboration and ownership. We’re looking for a driven, capable, and thoughtful person to add to our mission. We are looking for someone who:

• Holds a bachelor's degree in Business Administration, Management, Sales, Computer Science or related fields, or has relevant professional experience;
• Has a good understanding of diverse customer and stakeholder personas and can empathize with various perspectives;
• Has experience with ERP systems and software integration projects;
• Demonstrates strong verbal and written communication skills that are essential for effective outreach and interaction with potential clients;
• Easily gets familiar and is used to working with new software tools and has an affinity to technology, can learn to set up demo systems fast;
• Has a minimum of 2 years of experience in technical sales or support roles in the software industry;
• Is capable of setting and communicating priorities, completing tasks, and meeting deadlines;
• Has an interest in digitalization and sustainability, basic knowledge of renewable energies is a plus, along with the motivation to delve into the complexity of the energy market;
• Is fluent in English (other languages are also a significant plus);
• Is quick to learn and derive energy from interacting with people, and has no hesitation in engaging with unfamiliar individuals;
• Is a team player and feels comfortable in a dynamic startup environment.

Benefits At exnaton, you work in a dynamic environment with a flat hierarchy and direct communication, fostering quick operation and collaborative learning. You can also expect the following:

• Competitive salary and equity package;
• Flexible working hours and location, as we believe in ownership and trust. We are a remote-first company and we support those working from different locations;
• Additional benefits such as a new MacBook, a learning budget, sports membership, or Headspace subscription;
• Virtual office for a truly interactive collaboration, even in a distributed team;
• Working with exciting technology for a really important purpose, together with a highly motivated team.

About Us exnaton is a startup that offers software for renewable energy to energy companies. Our software enables energy providers to enable consumers to share renewable energy. Users of our product can track their energy consumption and buy renewable energy from their neighbors, which makes investing in the energy transition simple and fun! While we primarily serve customers in the DACH region, we are actively expanding into additional markets.

Our team is growing fast and consists of a diverse mix of engineers and business developers who are all motivated to use technology to create a sustainable impact in our society. We are distributed across various European countries, with our office located in Zurich, but primarily working remotely.

Energy-sharing solutions are the next big thing in Europe’s energy market as the European Union is pushing hard for individual climate action. And we are aiming to become Europe’s leading software provider for renewable energy. On that mission, we are looking for motivated and passionate people to join us. To learn more, check out www.exnaton.com.

We are dedicated to fostering diversity and to combat discrimination. We strongly encourage individuals from groups traditionally underrepresented in tech to apply and intend to consider all applications equally regardless of sex, ethnicity, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.