You’ll run point on execution, from daily project scrums to technical onboarding, testing, rollout, and ongoing adoption. You’ll build strong relationships across engineering, product, and the C-suites, turning insights into action and value into measurable ROI.

You'll drive adoption, align stakeholders, and shape the outcomes that matter most to our customers and to Resolve AI’s growth. This role is high velocity, high visibility and high impact.

What You’ll Do

• Track and own customer health across key dimensions: executive sentiment, user sentiment, adoption metrics, investigation quality.
• Oversee the successful execution of a portfolio of enterprise-scale projects, ensuring they meet business objectives and drive measurable impact.
• Operate at maximum velocity- embrace a high-speed, dynamic environment where priorities can shift, requiring quick thinking and adaptability.
• Run daily project scrums, engage in planning, requirements gathering/refinement, product management, testing, evals, deployment, etc, whatever is needed to drive execution forward.
• Build relationships with engineers, product users, and executive stakeholders — align success metrics across levels.
• Lead technical onboarding, training, support, rollout, and expansion for new customer environments and teams.
• Drive adoption through data-driven interventions: monitor usage, sentiment, and feedback signals.
• Deliver Business Value Assessments (BVAs) and Quarterly Business Reviews (QBRs) that quantify ROI (e.g. MTTI reduction, time saved).
• Surface product insights and customer needs to engineering and product teams; influence roadmap based on voice-of-customer.
• Identify and act on expansion opportunities (new use cases, teams, environments) in collaborating closely with Account Executives and flagging issues early.

Who You Are

• 4+ years in Customer Success, Solutions Engineering, Technical Account Management or a related role in a SaaS environment.
• Strong technical foundation — comfortable navigating cloud infrastructure, observability stacks, APIs, integrations. Background in observability, incident-management, monitoring, or GenAI tooling.
• Excellent communicator — able to present to technical and non-technical audiences, including executives.
• Metrics-driven mindset — experience defining, tracking, and improving KPIs (e.g. WAU, NRR, usage growth).
• Proven track record of driving adoption, turning around at-risk accounts, or leading expansion.
• Experience building trust and working cross-functionally with product, sales, and engineering teams.

Why Join Resolve AI?

• Make a Real Impact : Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.
• Shape Agentic AI’s Future : Help build the next frontier in enterprise software and define its transformative impact.
• Own Your Work : Take end-to-end responsibility in your role in a collaborative, high-trust environment.
• Accelerate Your Career : Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.
• Competitive Benefits : Competitive Pay Packages with full benefits including: Comprehensive Medical, Dental, and Vision Insurance, Monthly Housing Stipend, Flexible (Unlimited) Paid Time Off, Visa Sponsorship & Immigration Support, 401(k) Plan, Parental Leave, Discretionary Tech Benefit Stipend, Daily in-office Lunches and Dinners

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.