You will partner closely with enterprise leaders to understand how processes really work, identify opportunities for agentic AI, and design multi-agent workflows that integrate data, applications, human oversight, and decision-making. You will be both a strategic advisor and a hands-on product builder, responsible for designing, delivering, and optimizing AI Employees that meaningfully change how enterprises operate.

This is a high-ownership, high-impact role ideal for entrepreneurial thinkers who thrive in ambiguity, move fast, and enjoy building from zero to one.

Key Responsibilities

1. Workflow Discovery & Process Mapping

• Partner directly with enterprise teams to observe and map end-to-end workflows.
• Identify inefficiencies, decision points, data dependencies, and integration requirements.
• Document the real-world steps humans take, not just the theoretical SOPs.

2. Design & Deliver Agentic AI Employees

• Translate workflow insights into multi-agent architectures with clearly defined responsibilities.
• Design intuitive human-in-the-loop interfaces for oversight, exception handling, and control.
• Collaborate with engineering to define capabilities, agent behaviors, APIs, and system integrations.
• Ensure AI Employees are scalable, reliable, and aligned with enterprise constraints.

3. Bridge Business Needs & Engineering Execution

• Convert ambiguous business goals into crisp, actionable product specifications.
• Evaluate architectural trade-offs and collaborate with engineering to make critical design decisions.
• Communicate clearly across technical and non-technical stakeholders.

4. Own the End-to-End Lifecycle

• Lead each AI Employee from ideation and prototyping to deployment and iterative improvement.
• Prioritize enhancements based on customer impact, operational data, and business outcomes.
• Ensure solutions meet enterprise-grade requirements for reliability, performance, and usability.

5. Drive Customer Value & Adoption

• Act as a strategic partner to customers, ensuring AI Employees deliver measurable ROI.
• Facilitate training, demos, and stakeholder alignment across customer organizations.
• Advocate internally on behalf of customers, ensuring their evolving needs inform enhancements.

6. Optimize Continuously

• Analyze operational and performance data to identify improvement opportunities.
• Continuously refine agent behaviors, workflows, and decision paths.
• Discover new leverage points where agentic AI can extend automation depth or expand coverage.

Required Skills & Qualifications

• 4+ years in product management, consulting, engagement management, or a founder/operator role.
• Proven experience working directly with senior stakeholders in enterprise environments.
• Strong ability to map, analyze, and redesign complex business workflows.
• Ability to engage in technical discussions around architecture, APIs, and agentic design patterns.
• Demonstrated capability to operate independently with high agency and ownership.
• Strong systems thinking: ability to understand and design holistic multi-component solutions.
• Excellent communication skills with the ability to translate between business and engineering.

Preferred Skills

• Experience with generative AI or agentic AI systems.
• Hands-on ability to prototype (“vibe coding”) to visualize workflows and user experiences.
• Familiarity with agile methodologies, backlog tools, and lightweight technical documentation.
• Strong analytical skills; ability to interpret data and turn insights into product decisions.
• Technical background in CS, engineering, mathematics, or equivalent practical experience.

Why Join Ema

• Lead operations for cutting-edge AI systems redefining enterprise productivity.
• Work closely with world-class AI engineers, product builders, and enterprise innovators.
• High-impact leadership role driving the scalability of Ema’s agentic AI platform.
• Hybrid work model enabling collaboration across Silicon Valley and Bangalore.
• Competitive compensation, performance incentives, and rapid growth potential.

Ema’s Culture & Values

• High Bar on Quality – We value excellence and expect world-class execution.
• Ownership & Accountability – We take full responsibility for our outcomes.
• Impact-Driven Approach – We measure success through tangible enterprise value.
• Collaboration & Learning – We learn fast, share knowledge, and grow together.
• Execution over Hierarchy – We prioritize outcomes and action over titles.