virtualQ
virtualQ offers an AI-based callback and appointment management solution for contact centers, aiming to maximize performance and customer satisfaction. Their SaaS solution has saved over a billion minutes of waiting time and works across multiple channels including phone, web, and mobile apps. With over a decade of experience, virtualQ focuses on peak management, efficiency, accessibility, loyalty, and lead generation for various industries like insurance, energy, BPO, travel, retail, and finance. They have 40+ employees across Berlin and Stuttgart, emphasizing a flexible, scalable, and self-learning AI-driven approach. Certifications include TISAX, C5, SOC 2, and FINNMA.
virtualQ
virtualQ offers an AI-based callback and appointment management solution for contact centers, aiming to maximize performance and customer satisfaction. Their SaaS solution has saved over a billion minutes of waiting time and works across multiple channels including phone, web, and mobile apps. With over a decade of experience, virtualQ focuses on peak management, efficiency, accessibility, loyalty, and lead generation for various industries like insurance, energy, BPO, travel, retail, and finance. They have 40+ employees across Berlin and Stuttgart, emphasizing a flexible, scalable, and self-learning AI-driven approach. Certifications include TISAX, C5, SOC 2, and FINNMA.
TL;DR
What they do: AI-driven callback and appointment-management SaaS for contact centers
Founded: c.2013–2014
Headquarters / offices: Germany — Berlin and Stuttgart
Employees: Approximately 29–40 (site cites ~40; snapshot lists 29)
Notable certifications: TISAX, C5, SOC 2, FINNMA
Company Overview
Problem Domain
Contact-center wait times, peak management, capacity optimisation and customer experience
Founded
2014
Industry
SaaS / Contact center software
Funding Track Record
Latest disclosed round per company financial profiles
Investor Signal
“Has VC and angel backing including coparion, Constantia New Business (CNB Capital), DON Ventures and earlier seed support from High-Tech-Gründerfonds and business angels.”