Thrio, Inc.
Nextiva offers an AI-powered contact center platform designed to create exceptional customer experiences and facilitate orchestrated customer journeys for acquisition, retention, and growth. Their solution unifies all customer interactions across voice, digital, and journey channels, leveraging AI for voice bots, generative AI-powered agent assistance, transcription, summarization, and analytics. Nextiva emphasizes seamless omnichannel communication, enabling customers to interact across preferred channels and switch between them effortlessly. The platform aims to boost agent efficiency by reducing wrap-up time by 50% with AI features, improve CSAT and NPS through intelligent routing and agent assist, and enhance team performance with AI-driven quality monitoring. Key differentiators include a 99.9999% reliability rate, a unified platform reducing vendor count and operations, and a modern, microservices-based architecture with 100% REST APIs for scalability and integration. Nextiva serves businesses of all sizes, from small businesses to enterprises, across various industries, and claims to have over 1 million users and 100,000 customers, with market rankings reflecting leadership in the space.
Thrio, Inc.
Nextiva offers an AI-powered contact center platform designed to create exceptional customer experiences and facilitate orchestrated customer journeys for acquisition, retention, and growth. Their solution unifies all customer interactions across voice, digital, and journey channels, leveraging AI for voice bots, generative AI-powered agent assistance, transcription, summarization, and analytics. Nextiva emphasizes seamless omnichannel communication, enabling customers to interact across preferred channels and switch between them effortlessly. The platform aims to boost agent efficiency by reducing wrap-up time by 50% with AI features, improve CSAT and NPS through intelligent routing and agent assist, and enhance team performance with AI-driven quality monitoring. Key differentiators include a 99.9999% reliability rate, a unified platform reducing vendor count and operations, and a modern, microservices-based architecture with 100% REST APIs for scalability and integration. Nextiva serves businesses of all sizes, from small businesses to enterprises, across various industries, and claims to have over 1 million users and 100,000 customers, with market rankings reflecting leadership in the space.
TL;DR
Business: CCaaS platform with native process automation, AI, and omnichannel journey orchestration
Founded: 2017
Headquarters: Calabasas, California, United States
Exit: Acquired by Nextiva
Company Overview
Problem Domain
Contact center efficiency, omnichannel customer engagement, and journey orchestration for acquisition, retention, and growth.
Founded
2017
Industry
Contact Center / CCaaS
Funding Track Record
Public profiles list a Series A and multiple funding rounds but amounts and investor identities are obfuscated.
Thrio was acquired by Nextiva.