Parahelp
Parahelp automates complex customer support workflows so software companies can resolve tickets faster without adding engineers. It provides an AI support agent that connects to ticketing systems and knowledge sources and executes end-to-end tasks like refunds and policy-driven responses. Parahelp is a B2B SaaS platform that integrates with Zendesk, Intercom, Front, Stripe, Slack, Linear and other tools, and uses AI models to route, draft, and complete support actions. The platform is designed for fast-moving software teams seeking to scale support operations and improve customer experience while reducing manual work.
Parahelp
Parahelp automates complex customer support workflows so software companies can resolve tickets faster without adding engineers. It provides an AI support agent that connects to ticketing systems and knowledge sources and executes end-to-end tasks like refunds and policy-driven responses. Parahelp is a B2B SaaS platform that integrates with Zendesk, Intercom, Front, Stripe, Slack, Linear and other tools, and uses AI models to route, draft, and complete support actions. The platform is designed for fast-moving software teams seeking to scale support operations and improve customer experience while reducing manual work.
TL;DR
What they do: AI agent that automates and resolves customer support tickets end-to-end within existing ticketing systems
Founders: Anker Bach Ryhl and Mads Lunau Liechti
Founded: 2024
Industry: Administrative Services (B2B SaaS)
Integrations: Zendesk, Intercom, Front, Stripe, Slack, Linear
Security & compliance: SOC 2 Type II and GDPR
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Company Overview
Problem Domain
Customer support automation for software companies — reducing manual ticket handling and accelerating resolution times.
Founded
2024
Industry
Administrative Services
Tech Stack
Funding Track Record
3200000
Seed announced alongside Series A; reported seed amount $3.2M led by Hidden Capital
18000000
Series A announced Sept 11, 2025; reported amount $18M led by Alt Capital
Crunchbase lists a Pre-Seed round with Y Combinator
Crunchbase lists an earlier Pre-Seed round with investors including byFounders and Skyfall Ventures
Investor Signal
“Alt Capital, Hidden Capital, Y Combinator, Skyfall Ventures, Perplexity Fund, Hanabi Capital, Blake Robbins, Christian Reber, byFounders”