Cliezen
Cliezen is a B2B SaaS company specializing in automated client experience management using AI to deliver actionable insights and proactive actions. Their platform automates continuous feedback collection from all clients, providing deep insights into customer satisfaction and pinpointing causes of dissatisfaction. Cliezen's AI engine selects from over 350 academically validated questions tailored to diverse industries and roles, enabling real-time monitoring of customer experience throughout the year. The solution prioritizes clients at high churn risk and recommends corrective actions, helping businesses reduce churn and increase revenue by enhancing customer loyalty. Cliezen differentiates itself by offering a non-NPS-based methodology designed exclusively for complex B2B relationships, achieving significantly higher response rates and providing comparative industry metrics. The company operates on a subscription model with a quick setup and affordable pricing, targeting B2B companies seeking to improve client retention and satisfaction.
Cliezen
Cliezen is a B2B SaaS company specializing in automated client experience management using AI to deliver actionable insights and proactive actions. Their platform automates continuous feedback collection from all clients, providing deep insights into customer satisfaction and pinpointing causes of dissatisfaction. Cliezen's AI engine selects from over 350 academically validated questions tailored to diverse industries and roles, enabling real-time monitoring of customer experience throughout the year. The solution prioritizes clients at high churn risk and recommends corrective actions, helping businesses reduce churn and increase revenue by enhancing customer loyalty. Cliezen differentiates itself by offering a non-NPS-based methodology designed exclusively for complex B2B relationships, achieving significantly higher response rates and providing comparative industry metrics. The company operates on a subscription model with a quick setup and affordable pricing, targeting B2B companies seeking to improve client retention and satisfaction.
TL;DR
What they do: AI-powered B2B client experience (VoC) SaaS that continuously monitors relationship health and recommends actions to reduce churn
Founded / HQ: Founded 2021; Reykjavík, Iceland
Founders: Kari Thor Runarsson (CEO), Petur Mar Sigurdsson (CTO)
Employees: Approximately 4
Recent funding: Pre-Seed / Nov 2023; TinySeed listed as lead
Company Overview
Problem Domain
Customer experience management, voice-of-customer (VoC), churn prediction and prevention for B2B companies
Founded
2021
Industry
SaaS / Customer Experience (B2B)
Funding Track Record
Pre-Seed round closed Nov 2023; TinySeed listed as lead
Investor Signal
“TinySeed (lead), Technology Development Fund (grant)”