Clientscape
Clientscape is an omnichannel customer experience (CX) platform designed to unify customer interactions across various channels into a single Universal Inbox. It aims to increase sales and improve customer support by providing real-time visibility into customer journeys. The platform integrates with multiple channels such as WhatsApp, Facebook, Instagram, Twitter, and email, and offers features like live chat support. Clientscape leverages AI, including generative AI, for features like AI Assist, AI Self-service, and precise routing and distribution to enhance agent efficiency and customer satisfaction. Key product offerings include Clientscape for Sales and Clientscape for Support. The platform emphasizes security through two-factor authentication (2FA) and offers flexible deployment options, including hosting anywhere. Clientscape also focuses on real-time collaboration and provides two-way CRM integration for a holistic customer view. The business model appears to be SaaS, offering a scalable solution for businesses of all sizes.
Clientscape
Clientscape is an omnichannel customer experience (CX) platform designed to unify customer interactions across various channels into a single Universal Inbox. It aims to increase sales and improve customer support by providing real-time visibility into customer journeys. The platform integrates with multiple channels such as WhatsApp, Facebook, Instagram, Twitter, and email, and offers features like live chat support. Clientscape leverages AI, including generative AI, for features like AI Assist, AI Self-service, and precise routing and distribution to enhance agent efficiency and customer satisfaction. Key product offerings include Clientscape for Sales and Clientscape for Support. The platform emphasizes security through two-factor authentication (2FA) and offers flexible deployment options, including hosting anywhere. Clientscape also focuses on real-time collaboration and provides two-way CRM integration for a holistic customer view. The business model appears to be SaaS, offering a scalable solution for businesses of all sizes.
TL;DR
Product: Omnichannel CX platform with a Universal Inbox and AI-driven routing
Founders: Paul Antony (Co‑founder & CEO) and Filipe Resende (Co‑founder & CDO)
HQ: Portugal (Lisbon / Torres Vedras region)
Employees: 7
Known funding: Grant ~€490k (Mar 2018); total funding reported ~$2,570,000
Company Overview
Problem Domain
Customer experience / customer support and sales enablement for businesses seeking unified multichannel messaging and AI-enhanced agent workflows.
Founded
2014
Industry
SaaS; Customer Experience / CX
Funding Track Record
490000.00 EUR
Recorded grant of approximately €490k in March 2018 per public company databases.